Refund Policy

At Karolyi Nektar 01, we strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help. Please review our Refund Policy to understand how refunds are handled.

1. Eligibility for Refunds:
- We offer refunds on products that are returned in their original condition, unused, and in their original packaging.
- To be eligible for a refund, you must initiate the return process within 14 days of receiving your order.
- Customized or personalized items are not eligible for refunds unless they arrive damaged or defective.

2. Return Process:
- To initiate a return, please contact our customer service team at support@karoljinektar01.com to request a Return Authorization (RA) number.
- Once you receive the RA number, please securely package the item(s) you wish to return, including all original packaging and any accessories.
- Ship the item(s) back to us using a trackable shipping method, and include the RA number on the package.

3. Refund Processing:
- Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.
- If the return is approved, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase.
- Please note that shipping costs are non-refundable, and you will be responsible for any return shipping charges unless the return is due to an error on our part.

4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- We may request photos or other evidence of the damage or defect to facilitate the resolution process.

5. Exceptions:
- Certain items, such as perishable goods, gift cards, and clearance items, are not eligible for refunds unless they arrive damaged or defective.

6. Policy Updates:
- We reserve the right to update or modify our Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
- We encourage you to review our Refund Policy periodically for any updates or changes.

If you have any questions or concerns about our Refund Policy, please don't hesitate to contact us at support@karoljinektar01.com. Thank you for shopping with us!

Last Updated: 10 May 2024